This feature is New to Cable TV industry. Currently End user (Viewer) raise the complaint of Network Down to LCO / MSO, which takes much time to get into notice and then resolve / attend the complaint. Presently none of the MSOs are providing NMS feature to LCOs.
With this our feature, MSO technical team and LCO, both will get to know the Network failure immediately / Real-time basis (on Laptop / Mobile App) including the track and location of Network down / Fiber cut / etc., and Technical team will be able to resolve / attend it sooner, this will help in reducing Service time by approximate 75%.